We believe that the great work that we do is directly related to the great people we employ. We love what we do and our people share that passion and enthusiasm which is key to our success. We look to work with like-minded businesses, and the same rule applies with our own people. As we are a part of the Apple Consultants Network, it’s important to us that we maintain a level of service befitting the Apple brand and culture.
At Employee Zero, every employee has a voice and a say in the development and direction of our company. Success and hard work is recognised, rewarded and genuinely appreciated. To stay focused, we need goals. To this end personal development and career progression is deeply routed at Employee Zero. If a job is worth doing, it’s worth doing well; this is our work ethic. This mantra is simple and transparent and ensures that each customer is treated with respect and honesty. Honesty and integrity are qualities Employee Zero will look for when hiring.
At Employee Zero, we believe that happy staff are better staff. So to look after them, we offer the following benefits:
Starbucks Coffee in the Office & When On Business
Private Health Care
Perks System (discounts, offers, etc)
Use of Company Equipment Outside of the Workplace.
Unlimited Personal Development time
Training & Professional Certification
We’re currently taking applications for the following vacancies
IT Support Engineer
Employee Zero typically works with clients who are more macOS than Windows, use cloud rather than on-prem and have a desire to make their IT better. We work with small businesses and enterprises who have a requirement for something better than the usual IT crowd, sometimes working alongside an in-house IT team, sometimes proving all of the IT support and strategy for the client.
We also offer project delivery and consultative services as we are called upon for our specialist skills in device deployment and management (Mac, Windows, iOS and Android), as well as security, identity and network infrastructure.
We deliver a premium IT experience for out clients and will continue to do so as we scale. The right fit for this role must be someone capable of resolving technical issues whilst maintaining and building upon relationships with our clients.
About the role
You will be based at our Leicester HQ, but will be expected to travel to customer sites across the UK. Most of our work is completed remotely, but we regularly attend client sites for meetings, onsite maintenance and deployments.
We try to keep the IT Support Engineer role varied at Employee Zero, there will be the usual 1st and 2nd line ticket resolution responsibilities, onsite work, but also involvement in the pre-sales interactions with clients, and even development of our product offering.
As a relatively small and young company, we are looking to expand and build upon our successes which will open progression opportunities in the future.
Salary dependant on experience.
We are not your typical IT company, and so we are not looking for the typical IT Engineer. Experience in the industry is key, but in equal measure, so is the ability to deliver outstanding customer service.
Our preferred applicant will have 3 or more years customer-facing IT support experience. We are only considering candidates with a very good understanding of the support requirements of macOS and iOS in enterprise. We also require support experience with Windows environments, both desktop and server.
We have left traditional IT behind, and require an individual familiar with various flavours of modern cloud infrastructure including Office 365, GSuite, IdPs , MDM and cloud-managed networks.
Job Type: Full-time
Salary: £27,000.00 to £35,000.00 /year